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Housing Ombudsman Call for Evidence: Investigation into Damp and Mould


We are calling for evidence from member landlords and their residents to support a thematic investigation looking at damp and mould. It will enable us to make recommendations and share best practice across the sector –  helping landlords develop their policies and procedures with a view to improving the  experience of all residents.

It follows the publication of our new systemic framework which sets out how we will look beyond individual disputes to identify key issues that impact on residents and landlords’ services. The framework allows us to issue a call for evidence and we have decided to use it for the first time.

An initial review of our case data identified a high rate of maladministration on cases that feature damp and mould at 55 per cent of the 112 cases in our formal remit over the last two years. Compensation is also high with a total of £68,000 ordered in the same period, indicating a significant impact on residents in some cases.

Full details are set out on our website which includes a link to submit evidence. The closing date is Friday 4 June 2021.


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